Clinical & Operational Support
How We Help
- Current operations assessment & benchmarking
- Design of strategy-driven “ASC Patient Selection Criteria”
- New specialty onboarding
- Communication planning
- Quality Assurance & Performance Improvement (QAPI) program assistance
- Implementation support & guidance
Customer Solution
Operational Support
A large academic medical center hospital outpatient surgery department
Client Need
In preparation for new specialties & surgeons being added to their outpatient surgery department, the client was seeking a plan, tools & support for clinics & providers new to OP surgery.
- Understanding of what changes were needed in clinic processes
- Confirmation of selected physicians & transition timelines for each
- Clinic education tools & timeline
- Project communication plan that minimizes rumors
Project Scope
- Process Mapping & Redesign
- Project Scoping & Planning
- Physician Engagement
- Custom Education Development
- Regulatory & Compliance Review
LCHA Impact
- Provided client with a comprehensive plan & resources needed
- Created custom tools for clinic staff
- Served as a resource for surgeons & providers with concerns during the transition
- Developed a streamlined communications plan to avoid rumors & misunderstandings
